Frequently Asked Questions
Are your designs exclusive to Red Dragon Traders?
Yes. All designs are original and exclusive to Red Dragon Traders. You won't find them anywhere else.
What is print-on-demand and how does it affect my order?
Print-on-demand means each item is made specifically for you when you place your order. Rather than keeping pre-made inventory on a shelf, your product is printed and fulfilled fresh — so you're getting something made just for you. This also means production time is added before your item ships.
Can I request a custom design or personalized product?
We offer several items that are personalizable. If you see something that doesn't offer a personalized option, reach out and we will do our best to make it happen!
Do you offer extended or plus sizing?
Sizing availability depends on the product. Check the size options listed on each individual product page. If you don't see your size, feel free to contact us and we'll let you know what's possible.
What is your return and exchange policy?
Because each item is made to order, we don't accept returns or exchanges for buyer's remorse or sizing mistakes. However, if your item arrives damaged, misprinted, or defective, we will make it right — no questions asked. Just contact us with a photo of the issue.
How long does it take to receive my order?
Orders typically take 2–7 business days to produce, plus shipping time depending on your location. You'll receive a tracking number once your order has shipped.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs will vary by destination and are calculated at checkout.
Why does my order take longer than other online stores?
Since every item is made to order, there's a production window before your order ships. We think the wait is worth it — your product hasn't been sitting in a warehouse; it was made specifically for you.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use that number to follow your package directly to your door.
What makes Red Dragon Traders different from other online shops?
We're a small, independent brand. Every design tells a story, and every product is made with intention. You're not shopping a big-box retailer — you're supporting an independent brand that puts care into every order.
Are your products eco-friendly?
Print-on-demand is inherently a more sustainable model than traditional retail — nothing is overproduced or wasted sitting in inventory. We're always looking at ways to work with more sustainable materials and partners as we grow.
Do you offer gift cards?
Yes! Gift cards are a great option if you're not sure which product to choose.
What are your most popular products for gifts?
Our mugs, custom apparel, and home decor pieces are consistent crowd favorites — especially for anyone who loves the Caribbean lifestyle or wants something unique and personal.