Refund policy

30-DAY RETURN POLICY

We offer a 30-day return period. This means you have 30 days after receiving your order to request a return.

To request a return, contact us at shop.reddragontraders@gmail.com before sending anything back. If your return is accepted, we will provide return instructions and the correct return address. Items returned without prior approval may not be accepted.

CHANGE-OF-MIND RETURNS

For a change-of-mind return, the item must be unworn, unused and in its original condition, with any original tags and packaging. You will also need your receipt or proof of purchase.

Customers are normally responsible for the cost of returning change-of-mind items. Original delivery charges may not be refundable except where required by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective or incorrect so that we can investigate and put things right.

Please include your order number, a description of the problem and clear photographs where appropriate. Depending on the circumstances, we may offer a replacement, refund or another suitable remedy. We will provide return instructions if the item needs to be sent back.

PERSONALISED AND NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for products made to your individual specifications or personalised specifically for you, unless the item is faulty, damaged or incorrect.

Certain other products may also be exempt from change-of-mind returns where permitted by law, including gift cards and sealed hygiene products that have been opened.

This does not affect your statutory consumer rights.

EXCHANGES

The quickest way to obtain a different item is to request a return and, once it has been accepted, place a separate order for the replacement item.

UK AND EUROPEAN CANCELLATION RIGHTS

Customers in the United Kingdom and European Union may have the right to cancel an eligible online purchase within 14 days of receiving it without providing a reason.

After notifying us of the cancellation, eligible goods must normally be returned within 14 days. Customers are responsible for return shipping costs unless the product is faulty, damaged, incorrect or the law requires otherwise.

Cancellation rights may not apply to goods made to the customer’s specifications or clearly personalised. These provisions do not limit any other statutory rights.

REFUNDS

We will notify you after we receive and inspect an approved return.

Approved refunds will be issued to the original payment method. Please allow time for your bank or card provider to process the refund after it has been issued.

Where statutory cancellation rights apply, refunds will be processed within the legally required period.

RETURN QUESTIONS

For any return or refund questions, contact us at shop.reddragontraders@gmail.com.