Shipping policy
SHIPPING POLICY
Red Dragon Traders delivers to customers in the United States, Canada, the United Kingdom, Europe and many other international destinations.
ORDER PROCESSING
Most of our products are created after an order is placed. Production normally takes approximately 2–7 business days, excluding weekends and public holidays.
Production may take longer during busy periods, when an item is temporarily unavailable or when an order requires an additional quality check.
DELIVERY ESTIMATES
Estimated delivery times include both production and shipping:
United States: approximately 4–12 business days
United Kingdom, Canada and Europe: approximately 7–20 business days
Other international destinations: approximately 10–30 business days
These are estimates rather than guaranteed delivery dates. Customs processing, carrier disruption, severe weather, public holidays and other circumstances outside our control may cause delays.
SHIPPING COSTS
Shipping charges are displayed at checkout before payment. The amount depends on the delivery destination, order value and products purchased.
Any free-shipping promotion applies only when the conditions displayed on our website or at checkout have been met.
CARRIERS AND SEPARATE SHIPMENTS
The carrier is selected according to the product, production location and delivery destination. We cannot guarantee that a particular carrier or expedited service will be available.
Orders containing several products may be produced at different locations and delivered in separate packages. Separate tracking information may be provided for each shipment.
INTERNATIONAL ORDERS
We ship to most countries supported by our production and delivery partners. Some destinations may be unavailable because of carrier limitations or legal restrictions.
Customs duties, import taxes and handling charges may apply to international orders. Unless shown as included during checkout or required otherwise by law, these charges are the customer’s responsibility.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing the tracking information.
Tracking information may take several days to update after dispatch. Some delivery services may provide limited tracking depending on the destination and carrier.
LOST, DAMAGED OR DELAYED PACKAGES
Please contact us at shop.reddragontraders@gmail.com if an order arrives damaged, appears to be lost or is significantly delayed.
Include your order number and any relevant photographs or tracking information. We will investigate with our production and delivery partners and explain the available solution.
If tracking shows that a package was delivered but it cannot be located, please also check with household members, neighbours, the delivery location and the carrier. We will assist with the investigation where possible.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for checking their delivery details before placing an order.
Contact us immediately if you notice an error. Once an order has entered production or has been dispatched, we may be unable to change the address. Additional production or shipping costs may apply if an order must be replaced or resent because the address supplied was incorrect.
CONTACT US
For questions about an order or this shipping policy, contact: